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Home About Us Solutions Services Contact Us March 2009
BizBuzz
BizBuzz 01 Datacraft completes comprehensive network assessment for Philippines’ Advanced Contact Solutions (ACS)
ACS undertook this assessment to strengthen its network infrastructure and streamline processes to enhance end-user experience. The assessment has helped ACS identify potential network vulnerabilities and areas of improvement, thus enabling it to improve its network performance, resulting in reduced costs, increased competitiveness and higher customer satisfaction.

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BizBuzz 01

New Datacraft solution boosts consumer take up of mobile Internet services for Thailand’s TrueMove
The new system will enable improved internet access and centralised billing for wide range of consumer services and content at more than 15,000 Wi-Fi hotspots located across Bangkok and via GPRS and EDGE networks country-wide. The new solution is expected to stimulate a dramatic increase in take up of mobile Internet services by Thai consumers and boost revenues by implementing variable pricing for different kinds of services, based on market acceptance.

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BizBuzz 01

Telkomsel turns to Datacraft for VAS network upgrade
Datacraft has completed a IP VAS (Value Added Service) network re-design for Indonesia’s leading mobile operator, Telkomunikasi Selular (Telkomsel), in order to improve performance, simplify network management and  troubleshooting as the company continues to experience rapid growth in core revenue generating traffic such as ring back tones, sms traffic, instant messaging and voice mail. Completed in eight months at a cost of over US$2 million, this complex multi-stage project entailed a site survey of the telecoms environment in 14 cities.

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BizBuzz 01

Telecom Fiji engages Datacraft for Next Generation Network upgrade across South Pacific nation 
The IP-based network upgrade which cost over US$1 million, will allow Telecom Fiji Limited (TFL) to meet growing demand for voice and data services and stay ahead of competition. It will provide the platform for the latest range of business services such as high speed data, capacity on demand and voice over Internet Protocol (VOIP); while ensuring customer satisfaction. The new Next Generation IP Network is based on a Cisco MPLS platform and consists of a territory-wide IP Backbone combined with a Metro Ethernet Network (MEN) in the capital city of Suva.

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BizBuzz 01

Datacraft wins three years contracts to Supply, Install and provide Uptime Maintenance services for PT Excelcomindo Pratama Tbk (XL)
The Uptime maintenance contract includes comprehensive Uptime maintenance support, fast response and quick resolution of IT infrastructure problems and a 24x7 Customer Hotline Service. In addition, Datacraft Indonesia was awarded a separate contract to supply and install new hardware and software to bolster XL's existing IT infrastructure as it continues to expand its mobile user base. It will also be placing a team of networking engineers on-site to provide a highly skilled in-house support to handle all IT issues and trouble-shooting.

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BizBuzz 01

Malaysia’s i-City built on Cisco Connected Real Estate infrastructure by Datacraft 
Datacraft’s solution will deliver a world class infrastructure and services to i–City, Malaysia’s ICT-enabled commercial development. This will transform the way buildings are managed and how services are delivered, enabling i-City to help the community, for example, to generate new revenue streams, reduce capital and operating expenditure, and improve overall operations efficiency and management capabilities and performance through real-time information. While visitors can access emails, surf, online entertainment, i-City tenants can stay connected using Cisco’s unified communication.

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BizBuzz 01

Dimension Data/ Datacraft achieves a milestone with sale of over One Million IP phones worldwide
Datacraft, a member of the Dimension Data Group and a leading global IT solutions provider, honored Cognizant, one of their largest clients in India, with a prototype of the IP phone to mark the sale of over a million IP phones worldwide. Of which, over a quarter of a million IP phones were sold in Asia.

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BizBuzz
BizBuzz 01 Datacraft India maintains Cisco Customer Satisfaction Excellence status for 12 consequent quarters!
Customer Satisfaction Excellence is a core value that Cisco and Datacraft both share and a key driver of our current and future success. It is also the highest distinction a partner can achieve within the Cisco Channel Partner. Thanks to the outstanding and consistent performance of Managed Services team in Datacraft India, we have been able to maintain our Customer Satisfaction Excellence status for 12 consequent quarters.
 
BizBuzz 01

Unified communications strategy crucial to exploiting full potential of Microsoft Office Communications Server 2007 Release 2
Microsoft OCS 2007 Release 2 is now part of Datacraft’s unified communications (UC) solution, offering even more choices to clients and enhancing our ability to design and deploy highly customised solutions. In order to fully exploit the potential of this new platform, it is crucial to take a strategic approach to the UC investments and that’s where clients can take advantage of Datacraft’s Unified Communications Development Model (UCDM).

 
BizBuzz 01

Datacraft addresses financial trading environment with innovative IP trading
As IP Trade’s first solution partner in Asia, Datacraft now offers a range of innovative IP-based dealer turret solutions to clients with financial trading environments. This highly secure and reliable, and cost-effective trading room solution is also fully compatible with a range of IP-PBXs such as Cisco Unified Communications Manager for seamless integration, and streamlining of business processes and voice architecture.

 
BizBuzz 01

Datacraft continues to clinch key 2008 awards from Cisco
Datacraft operations in Hong Kong, Indonesia, Thailand and Taiwan recently clinched some notable awards from Cisco Systems for their outstanding performance in 2008. These awards recognised our strong partnership with Cisco, proven capability in delivering Cisco solutions, significant contribution towards its revenue growth, as well as our capabilities in pre- and post- sales support. The awards included:

Hong Kong
- Best Commercial Market Partner
Indonesia
-
-
Best Cisco Systems Integrator
Best Services Sales Partner
Thailand
-
-
-
Best Partner in Enterprise Sector
Best Unified Communications Partner
Best Cisco Capital Partner
Taiwan
-
-
-
Outstanding Gold Partner
Best Mid Market Partner
Best Enterprise Partner
 
BizBuzz 01

Datacraft Hong Kong won two key awards from Blue Coat 
Datacraft Hong Kong was named Blue Coat’s Best Performing Reseller and Highest Growth Reseller in APAC for 2008, further strengthening our partnership. These awards honour Datacraft’s successful execution of sales and marketing strategies for Blue Coat solutions, capturing substantial market share for web security, and in turn, contributing significantly towards Blue Coat’s bottom line. This also underlines our strong solution knowledge and skill set which position us well to deploy and support Blue Coat solutions in Hong Kong.

 
BizBuzz

World’s first Online Benchmarking Study for Contact Centre Industry launched

With the world’s first online Benchmarking Survey and comparison tool for global contact centre industry, organizations will be able to compare their capabilities and operations with their peers and competitors. They will also get a set of best practice standards and benchmarks to help identify opportunities for cost reduction and performance improvement.

For participants who employ over 20 contact centre agents, the 2009 Contact Centre Benchmarking Report offers a range of new benefits, including free access to a greater pool of statistics and information. Other free benefits include the ability to:

  • compare and benchmark their organisation’s data by geography, sector, size, outsource or captive area;
  • undertake a comprehensive benchmark assessment of their own organisation;
  • view and benchmark global data with over 500 operations worldwide;
  • access real time comparisons of historical data to identify global trends; and
  • make multiple enquiries to validate data as their organisation’s business/sector evolves

For further information about, or to participate in the 2009 Global Benchmarking study, visit www.ccbenchmarking.com or read our press release.

 
BizBuzz
BizBuzz 01 David Bell as Director, Strategy and Cisco Alliance, Datacraft Asia

In David Bell’s expanded role, he takes on strategic level responsibility for our Cisco relationship in addition to Strategy Development work that he has been working on. Our Cisco relationship remains one of the key foundations upon which our business is built and it is therefore imperative that we continue to look for ways to further develop and broaden this relationship.
   
BizBuzz 01 Esther Quah as Director, Brand Management for Dimension Data

Esther Quah expands her current role as Datacraft’s Director, Corporate Communications & Brand Management, to assume additional responsibility for the Dimension Data brand effective Mar 2009. As Director, Brand Management – Dimension Data, she is responsible for the management of the Dimension Data brand globally, taking the brand to the next stage in its evolution.
   
BizBuzz 01 Nagi Kasinadhuni as GM, Customer Interactive Solutions (CIS), Datacraft Asia

Nagi K. assumed the responsibility of GM, Customer Interactive Solutions (CIS), in addition to his current portfolio as GM, Converged Communications (CC). He has over 22 years of experience in networks, systems consulting, software services and business development in Asian and global markets, and has been instrumental in growing the CC business by more than 400% over a five-year period. He is responsible for driving both the lines of business across the Asia Pacific region.
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What's New

News 01
Dimension Data now owns 100% of Datacraft. Read Press Release.

News 02
How do You Accelerate Collaboration?

News 03
Is your network ready? Optimise your infrastructure potential with Datacraft’s Network Asset Assessment. Find our more.

News 04
Is your network running at the speed of life? Optimise your network performance and get your ROI in as little as 6 months. Find out more.

News 05
Case Study: “Hello, Mumbai Calling”: Avanta’s New Serviced Office Centres Set New Benchmark for Service Excellence

News 05
Case Study: New Zealand’s Telecom Wholesale Meets Regulatory Obligations with Collaboration from Datacraft’s Microsoft Practice Group 

News 05
Opinion Piece: Taming the contact centre dragon, one seat at a time

News 05
Opinion Piece: The Straw that broke the Network’s Back – Is your Network Future-Ready?

News 05
Opinion Piece: Managing the Complexities of Compliance - Six easy steps to network compliance 

 
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